Refund Returns Policy

We value your satisfaction and strive to ensure a smooth shopping experience. This Refund and Returns Policy outlines the conditions under which refunds and returns are processed, in compliance with applicable European and Romanian consumer protection laws.

1. Eligibility for Returns

We accept returns under the following conditions:

• The product is defective or damaged upon delivery.
• The product is incorrect or does not match the description provided on the website.
• The product is unopened, unused, and in its original packaging, and the return is requested within 14 calendar days of receiving the item (in accordance with EU consumer rights for distance selling).

2. Products Not Eligible for Return

The following items are non-returnable unless defective or damaged:

• Perishable goods such as fresh food, spices, or sweets that have been opened or partially used.
• Products with tampered or missing seals.
• Custom or personalized items.
• Products not in their original condition (e.g., damaged by the customer).

3. How to Request a Return

To initiate a return:

1. Contact our customer support team at Email or call us at Phone within 14 calendar days of receiving your order.
2. Provide the following information:
   • Your name and order number.
   • Details of the product and the issue (photos are appreciated for damaged or defective items).
3. We will provide instructions on how to return the product, including the return address.

4. Return Shipping

• For defective, damaged, or incorrect items:
  Return shipping costs will be covered by us. We will provide a prepaid shipping label or refund the return shipping fee.
• For voluntary returns (e.g., change of mind):
  Return shipping costs must be borne by the customer.

5. Refund Policy

Refunds will be processed under the following conditions:

• Upon receipt and inspection of the returned item.
• If the item meets the return eligibility criteria.

Refunds will be issued to the original payment method used during purchase. Please allow 7–10 business days for the refund to appear in your account, depending on your payment provider.

6. Replacement Policy

If the product is defective or damaged, you may choose between:

• A replacement of the same item (subject to availability).
• A full refund to your original payment method.

7. Right to Cancel

As per the EU Consumer Rights Directive, you have the right to cancel your order within 14 calendar days of receiving it, for any reason. However, this does not apply to:

• Perishable goods or items with a short shelf life.
• Items that have been opened, used, or damaged by the customer.

To exercise your right to cancel, please contact us at Customer Support Email.

8. Damaged or Missing Items

If your order arrives damaged or items are missing:

1. Notify us within 48 hours of delivery by contacting Customer Support Email or calling Phone Number.
2. Provide photos of the damaged package and products for assessment.

We will arrange for a replacement or a refund as appropriate.

9. Contact Information

For any questions or concerns about refunds or returns, please contact us:
Email:- asiaglobaltradingsrl@gmail.com
Phone:- +40736711789
Address:- Piata 25, Octombrie C15/P Satu Mare, Romania.