Shipping Policy

We aim to provide reliable and timely delivery of your favorite Asian spices, sweets, and food products. This Shipping Policy explains how we handle the shipping of your orders across Europe, including Romania.

1. Shipping Destinations

We currently ship to the following:

Romania (domestic shipping)
European Union countries

If your location is outside these areas, please contact us at Customer Support Email to check for special arrangements.

2. Processing Times

Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Times

Estimated delivery times vary based on the shipping destination:

Within Romania:
Standard shipping: 2–5 business days
Within the European Union:
Standard shipping: 5–10 business days

Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather, customs delays, or courier issues.

4. Shipping Costs

Shipping costs depend on the destination, weight, and size of your order. Final shipping charges will be displayed during checkout.

Free shipping may be offered for orders exceeding a specific amount. Check our homepage or promotional banners for current offers.

5. Order Tracking

Once your order is shipped, you will receive an email with tracking information and a link to track your package.

6. Customs and Duties

For orders shipped outside Romania:

Customers are responsible for any customs duties, taxes, or additional fees imposed by their local authorities.
We recommend checking your country’s import policies for food products before placing an order.

7. Failed Delivery Attempts

If the courier fails to deliver the package due to incorrect address information or absence of the recipient:

The package may be returned to us.
Customers are responsible for any reshipping costs incurred.

8. Damaged or Missing Packages

If your package arrives damaged or items are missing:

Contact us immediately at Customer Support Email or Phone Number.
Provide photos of the damaged package and its contents for review.
We will work with the courier to resolve the issue and arrange a replacement or refund.

9. Delivery Restrictions

Certain food items, such as perishable goods, may not be available for delivery to specific countries due to local regulations. If this applies to your order, we will notify you promptly and issue a refund if necessary.

10. Contact Information

For questions or concerns about shipping, please contact us:
Email: asiaglobaltradingsrl@gmail.com
Phone: +40736711789
Address: Piata 25, Octombrie C15/P Satu Mare, Romania